Privacy policy

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within the framework of our website.

Contact with us

If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in case of follow-up questions. We will not pass on this data without your consent.

Data storage

We would like to point out that we store the following data for the purpose of simplifying the processing of enquiries and for the subsequent processing of contracts: Name, address, e-mail address, telephone number, fax number, contact person. The data provided by you are necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data is transferred to third parties, with the exception of the processing contractual partners for whom we have arranged services for you as well as to our tax advisor for the fulfilment of our tax obligations or to the Social Insurance Institution for Trade and Industry in the case of enquiries about our clients for the purpose of determining social insurance affiliation. If no contract is concluded, we will delete your data after six months. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO.


Our website uses “cookies”. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser on your next visit. If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you deactivate cookies, the functionality of our website may be limited.

Information and advertising by e-mail

You have the option of giving your consent via our website to receive information and advertising emails from us at irregular intervals. To do this, we need your name, your e-mail address and your declaration that you agree to receive our e-mails. You can revoke your consent at any time. Please send your revocation to the following e-mail address: We will then immediately delete your data in connection with the sending of information and advertising emails.

Your rights

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us at the following contact details:

TOP Concierge e.U.
Inhaber Abdelsalam Hassanin
Fleischmarkt 1/6
1010 Wien
Tel: +43 1 288 27 08